Shipping Policy

At Louise London, we are proud to serve customers across the United Kingdom with reliable and efficient shipping. Below you will find everything you need to know about our delivery process.

General Shipping Information

We currently ship exclusively within the United Kingdom.

Shipping is free on all orders within the United Kingdom.

Delivery Time

Total Estimated Delivery Time: 6–13 business days

Our total delivery time consists of two stages: processing time and transit time.

Processing Time: Orders are typically processed within 2–3 business days (Monday to Friday).
Transit Time: Once your order has been processed and dispatched, delivery typically takes 4–9 business days (Monday to Friday).

Order Cut-Off Time: 6:00 PM (GMT/BST – London Time).

Please note that all delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, public holidays, or extreme weather conditions.

If we become aware of a significant delay affecting your order, we will endeavour to inform you as soon as possible.

Failed Delivery or Returned Packages

Customers are responsible for ensuring that the shipping information provided at checkout is complete and accurate.

If a delivery attempt is unsuccessful due to an incorrect or incomplete address provided by the customer, the package may be returned to us.

In such cases, we will contact you to arrange redelivery where possible. Additional shipping charges may apply to resend the order.

Lost or Damaged Packages

If your order is lost in transit or arrives damaged, please contact us as soon as possible at info@louise-london.uk.

Please include your order number and, where applicable, photographs of the damaged item and packaging so that we can investigate the issue with the carrier.

We will review the matter and work with you towards an appropriate resolution.

Updates to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery services, business practices, or applicable requirements.

The most recent version of this Shipping Policy will always be available on our website.

Customer Service Hours

Monday to Friday: 9:00 AM – 6:00 PM (GMT/BST)
Saturday and Sunday: Closed

We aim to respond to customer enquiries within 24 hours during business days.