Refund Policy

Are you not satisfied with your order, or did you order the wrong size? No problem — you have 30 days to return or exchange your item.

Returns — in 4 Easy Steps

1. Request a Return Form

Send us an email at info@louise-london.uk, and we will provide you with a return form. Please read the terms and conditions carefully before returning your item.

2. Complete the Form

Fill out the return form in full.

3. Ship Your Package

Send your item(s), together with the completed return form, to the return address provided.

Return shipping costs are the customer’s responsibility.

Please make sure to use a shipping carrier that provides tracking.

4. Refund

Once your return has been received, Bella Toronto will refund the full purchase amount within five business days. The refund will be issued to your original payment method.

Exchanges for the Wrong Size — in 4 Easy Steps

1. Request an Exchange

Send an email to info@louise-london.uk with your order number and the correct size you would like to receive.

2. Complete the Exchange Form

We will send you an exchange form, which must be completed in full.

3. Return the Item

Send the original item, together with the completed form, to the address provided.

Return shipping costs are the customer’s responsibility.

Please remember to provide the tracking number.

4. Receive Your New Item

Once we receive your return, Louise London will send you the correct size at no additional shipping cost.

Exchanges for Damaged or Incorrect Items

1. Report the Issue

Send an email to info@louise-london.uk with photos or a short video of the damaged or incorrect item, along with a brief description of the issue.

2. Review

Our team will review the case and confirm whether your request is eligible.

3. Replacement Shipment

A replacement item will then be prepared and shipped at no additional cost.

In this case, Louise London will cover all shipping costs.

4. Tracking

You will receive the tracking number as soon as the replacement package has been shipped.

Important Information

Please always include the fully completed return form in your package.

To request the form, email info@louise-london.uk.

To receive the return address in Canada, please contact info@louise-london.uk.

When a return is initiated by the customer, the customer is responsible for the return shipping costs. The exact amount will depend on the UK shipping carrier and service selected.

When the return is due to an error on our part — such as a damaged or incorrect item — Louise London will cover the shipping costs.